Dish Network Customer Service Rep Scott Z here, with another story from my customer service journals.
Adolescence can be quite an awkward time for most teens, and little Kenny from Little Rock, Arkansas certainly highlighted that for me. Although the situation may already be cliché for some, you don’t really realize the awkwardness until you have personally dealt with it.
Kenny called Dish customer service this afternoon and caught me a bit off-guard with a lot of compliments and praises regarding the service that they had been getting from Dish Network. His tone of voice sounded like he needed something but couldn’t get it across. So, I made my move.
“Thank you for patronizing Dish TV’s products and services Kenny. Is there anything else that I can do for you?” Alas, those were the magic words that gave little Kenny enough confidence to do what he called in to do.
He wanted to access adult channels without his parents knowing it. This kid shyly asked, “Will you be able to substitute it with some other service in our bill, like a sports channel or something?” I could sense a mixture of determination and desperation on his part, especially when he said he was envious of his friends.
Refraining from lecturing him on the immorality of letting a 13 or 14-year-old kid gain adult channel access without the consent of his parents, I did what I had to do. I gently reminded him that only the listed Satellite TV Subscribers (his parents) could request a change of programming.
- 22/12/2009 21:10 - Article 10
- 22/12/2009 21:10 - Article 9
- 22/12/2009 21:09 - Article 8